Privacy Policy
Last Updated: March 26, 2026
ClientHubly is committed to protecting your personal data and respecting your privacy in accordance with the UK GDPR and Data Protection Act 2018.
1. Who We Are
ClientHubly is a SaaS platform providing ticketing and time tracking tools for businesses.
Data Controller:
Ninja Sidekicks
2. Information We Collect
We may collect and process the following data:
→ Personal details (name, email address, contact details)
→ Account information (login credentials, workspace data)
→ Billing and payment information
→ Usage data (how you interact with the platform)
→ Client data you input into the system (e.g. names, messages, requests)
3. How We Use Your Data
We process your data to:
→ Provide and operate the ClientHubly platform
→ Manage your account and subscription
→ Process payments
→ Provide customer support
→ Improve our services and user experience
→ Communicate important updates
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
→ Contract – to provide the service you signed up for
→ Legitimate interests – to improve and maintain our platform
→ Legal obligation – to comply with applicable laws
→ Consent – where required (e.g. marketing communications)
5. Data Sharing
We do not sell your personal data.
We may share your data with trusted third-party providers where necessary, including:
→ Payment processors
→ Hosting and infrastructure providers
→ Integration partners (e.g. Slack, Zapier, GoHighLevel)
These providers process data only as required to deliver our services.
6. International Transfers
Your data may be processed outside the UK or EEA.
Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
7. Data Retention
We retain your data only for as long as necessary to:
→ Provide our services
→ Meet legal and regulatory obligations
You may request deletion of your account and associated data at any time.
8. Your Rights (GDPR)
Under UK GDPR, you have the right to:
→ Access your personal data
→ Correct inaccurate data
→ Request deletion of your data
→ Restrict or object to processing
→ Data portability
→ Withdraw consent (where applicable)
To exercise your rights, contact us at:
9. Data Security
We implement appropriate technical and organisational measures to protect your data.
However, no system is completely secure, and we cannot guarantee absolute security.
10. Cookies
We may use cookies and similar technologies to:
→ Improve user experience
→ Analyse platform usage
You can manage cookie preferences through your browser settings.
11. Your Responsibility
As a user of ClientHubly, you may store and process personal data belonging to your own clients.
You are responsible for ensuring that:
→ You have the right to process that data
→ You comply with applicable data protection laws
In this case, you act as a Data Controller, and ClientHubly acts as a Data Processor.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Continued use of the platform indicates acceptance of any updates.
13. Contact & Complaints
If you have any questions or concerns, contact:
You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
© 2026 ClientHubly. All rights reserved.